Job

Genesys Production Support
New opportunity for a Genesys Production Support Executive to join a global technology based company in Cork. The main function of the role will be to support Genesys Production systems - you will be involved in the Maintenance, Configuration, Installation of Genesys Components.
An Overview of your responsibilities will include

• Triages production incidents in Genesys Voice (Inbound/Outbound), Email & SMS and Aspect WFM based on priority and work to towards resolution
• Install and Upgrade Genesys components in production environment
• Configure options and applications in Genesys CME
• Identify the impacts for Genesys applications for Infrastructure changes and Prepare and execute mitigation plans.
• Perform validation & verifications in Genesys environment for Changes
• Take part in ticket review discussions with Business stakeholders

Background Experience & Skillset

• Previous experience in supporting Genesys platform with very high volume and availability requirements.
• Genesys CTI, Genesys eServices, GVP & Genesys Outbound

Would be good to have

• Prior experience of working in a production support environment.
• Unix basics
• Oracle Database & SQL basics

This is a contract role offering a daily rate
Apply now for further details on this Genesys role

Audrey Hughes | audrey@principlehr.ie | 01 603 5072