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Genesys Production Support - Expired

Job Title Genesys Production Support
Job Type Permanent
Industry
Salary €0.00 per annum + Daily rate
Location Cork City, Cork
Start Date ASAP
Our Reference BBBH133
Job Advertised almost 2 years ago


Genesys Production Support
New opportunity for a Genesys Production Support Executive to join a global technology based company in Cork. The main function of the role will be to support Genesys Production systems - you will be involved in the Maintenance, Configuration, Installation of Genesys Components.
An Overview of your responsibilities will include

  • Triages production incidents in Genesys Voice (Inbound/Outbound), Email & SMS and Aspect WFM based on priority and work to towards resolution
  • Install and Upgrade Genesys components in production environment
  • Configure options and applications in Genesys CME
  • Identify the impacts for Genesys applications for Infrastructure changes and Prepare and execute mitigation plans.
  • Perform validation & verifications in Genesys environment for Changes
  • Take part in ticket review discussions with Business stakeholders



Background Experience & Skillset

  • Previous experience in supporting Genesys platform with very high volume and availability requirements.
  • Genesys CTI, Genesys eServices, GVP & Genesys Outbound



Would be good to have

  • Prior experience of working in a production support environment.
  • Unix basics
  • Oracle Database & SQL basics



This is a contract role offering a daily rate
Apply now for further details on this Genesys role

Audrey Hughes | audrey@principlehr.ie | 01 603 5072

Careers at Principle