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IT HelpDesk Technician €45-55k - Expired

Job Title IT HelpDesk Technician €45-55k
Job Type Permanent
Industry
Salary €45000 - €55000 per annum + benefits
Location Dublin City Centre, Dublin
Start Date
Our Reference BBBH1093_1553098358
Job Advertised 5 months ago


IT Helpdesk Technician €45-55K


Global Tech company who are rapidly expanding their EMEA operation are looking to appoint an IT Helpdesk Technician, working as part of a global highly collaborative team you will be providing a top-level IT support service to your colleagues acting as the first point of contact in relation to IT, desktop, mobile and application queries. Your focus will be on responding to queries in a timely and professional manner and escalating when needed. The environment is fast paced, friendly, and highly rewarding. As a global tech based company, you will be supporting some of the latest and most innovative technology.


Your day to day will look like :

  • Provide the highest levels of customer service
  • First point of contact for troubleshooting or escalation of issues
  • Provide support for mobile and desktop
  • Ensure proper knowledge of procedure and recording and management of tickets
  • Gain a strong understanding of company policies and procedures
  • Provide follow up and second level support when needed


Your background will be :

  • Prior experience in a technical / helpdesk support role
  • You will have a good knowledge of MacOS , Windows and linux platforms
  • Some networking knowledge would be desirable
  • Previous experience working from a ticketing system , escalation , resolution



What's in it for you

The role offers a salary in the region of €45-55K depending on experience.++ Benefits
To apply for this senior IT Helpdesk Technician role email CV to Edward in Principle HR
edward@principlehr.ie

Careers at Principle