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IT Helpdesk Technician €50-€60K - Expired

Job Title IT Helpdesk Technician €50-€60K
Job Type Permanent
Industry
Salary €50000 - €60000 per annum + laptop, phone, meals
Location Dublin South, Dublin
Start Date ASAP
Our Reference BBBH1165_1560786097
Job Advertised 5 months ago

IT Helpdesk Technician EMEA €50-60K

Global Tech company who are rapidly expanding their EMEA operation are looking to appoint an IT Helpdesk Technician, working as part of a global highly collaborative team you will be providing a top-level IT support service to your colleagues acting as the first point of contact in relation to IT, desktop, mobile and application queries.

This IT Helpdesk role is based in Sandyford, Dublin 18.

Your focus will be on responding to queries in a timely and professional manner and escalating when needed. The environment is fast paced, friendly, and highly rewarding. As a global tech-based company, you will be supporting some of the latest and most innovative technology.

Your day to day will look like :

  • Provide the highest levels of customer service
  • First point of contact for troubleshooting or escalation of issues
  • Provide support for mobile and desktop
  • Ensure proper knowledge of procedure and recording and management of tickets
  • Gain a strong understanding of company policies and procedures
  • Provide follow up and second level support when needed

Your background will be :

  • Prior experience in a technical / helpdesk support role within a global organization
  • You will have a good knowledge of MacOS, Windows and Linux platforms
  • Some networking knowledge would be desirable
  • Previous experience working from a ticketing system, escalation, resolution

What's the offer?

This IT Helpdesk Technician EMEA role initially commence as an 11-month contract with a strong visibility of extension offering a salary in the region of €50K-€60K depending on experience.++ Benefits

To apply for this senior IT Helpdesk Technician role email CV to Som in Principle som@principlehr.ie | 016035075

Careers at Principle