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Level 1 Network Support Global Telco

Job Title Level 1 Network Support Global Telco
Job Type Permanent
Industry
Salary €40000 - €45000 per annum + benefits
Location Dublin City Centre, Dublin
Start Date ASAP
Our Reference BBLEVEL1_1531238298
Job Advertised 8 days ago

Great opportunity for a level 1 network support operations engineer to join a global telco in Dublin. Working as part of a global team you will be responsible for monitoring network incidents.

As Network Support and working as part of a global team you will actively monitor company's Network Incidents and be able to promptly respond providing L1 support and provide strong technical troubleshooting and escalate to relevant departments.

Responsibilities

  • Respond to Network Incidents(alerts)
  • Monitor and escalate incidents to the right support team
  • Within the L1 Scope and to a high level of accuracy, review alerts, determine and resolve issues
  • Work closely with the MOSE (Mobile Operator Support Engineering) Team
  • Provide feedback on existing L1 Triaging flows and then propose improvements


Skills

  • 1 years + experience in any of the following, IT Service Desk, Carrier or ISP NOC Centre or similar
  • Network certification preferred
  • Ability to make quick decisions and handle multiple work flows
  • Excellent time management skills
  • Able to work Multiple tools/browsers at one time
  • Familiar with MS Office (Outlook, Word, Excel)


This Network Support role offers an opportunity to become part of a vibrant and fast paced team. For further details email CV to Edward in Principle

Apply now for immediate consideration or call Edward for further information.
Edward Bennett | edward@principlehr.ie | 016035071

Careers at Principle