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Scheduler Santry - Expired

Job Title Scheduler Santry
Job Type Permanent
Industry
Salary Up to €0.00 per annum + Competitive salary
Location Dublin North, Dublin
Start Date ASAP
Our Reference BBBH965_1538058477
Job Advertised about 2 months ago

Scheduler Santry

Our client a large service provider with over 35+ branches nationwide are seeking a Customer Support Scheduler to work out of their branch based in Santry, the role will require you to schedule technicians to carry out calls outs to customers, this is a busy and dynamic environment that would best suit an individual who is customer focused and enjoys multitasking.

Working closely with the Branch Manager this position will involve the following duties;

Key Responsibilities:

  • Liaise with customer support staff and organise technicians to complete calls out
  • Follow up on call outs to ensure the customer is satisfied
  • Arranging and handling heavy equipment prior to technician/engineer appointment
  • Liaise with technician and resolve any issue they may have in locating and getting in contact with customer
  • Work closely with the branch manager to improve scheduling
  • Prepare weekly reports.

Key Skills & Experience:

  • Previous experience scheduling technicians / engineers / call outs or working in a similar type role.
  • Ability to think on your feet and outside of the box to resolve an issue.
  • Excellent communication skills and pleasant telephone manner is important.
  • Ability to multitask and prioritise is essential to the success of this role.
  • Proficient user of MS office
  • Enjoys working within a fast paced and dynamic environment
  • Customer services focused.

Hours of work: This is a Mon - Fri 8:30 am -5:30 pm role offering a salary of €28K along with a performance related bonus.

Contact Information: Send CV to Som in Principle for further details on this scheduler role. som@principlehr.ie | 01 603 5075

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