Senior Technical Support Engineer Cork - Expired
|Job Title||Senior Technical Support Engineer Cork|
|Salary||€40000 - €60000 per annum + pension,healthcare++++|
|Location||Cork City, Cork|
|Job Advertised||about 2 years ago|
Senior Technical Support Engineer Cork
Looking to work for a multintaional technology company whose brand is recognised globally?
Then this is the role you have been waiting for!
Principle on behalf of their client are seeking a Senior Technical Support Engineer to join their team in Cork. The main purpose of this role is to support the contact centre platform!
Responsibilities will include....
- Triages production incidents in Genesys Voice (Inbound/Outbound), Email & SMS and Aspect WFM based on priority and work to towards resolution
- Install and Upgrade Genesys components in production environment
- Configure options and applications in Genesys CME
- Identify the impacts for Genesys applications for Infrastructure changes and Prepare and execute mitigation plans.
- Perform validation & verifications in Genesys environment for Changes
- Take part in ticket review discussions with Business stakeholders
The ideal candidate will possess...
- Previous experience in supporting Genesys platform or similar with very high volume and availability requirements.
- Prior experience of working in a production support environment
- Unix basics
- Oracle Database & SQL basics
For more information on this exciting opportunity please contact Elaine in Principle HR today for a confidential discussion!
Elaine Cummins |email@example.com| 01 603 5075