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Technical Support Professional (Evenings) - Expired

Job Title Technical Support Professional (Evenings)
Job Type Temporary
Industry
Salary Up to €0.00 per annum + Competitive salary
Location Clare, Republic of Ireland
Start Date ASAP
Our Reference BBBH963_1537975577
Job Advertised about 2 months ago

Vitalograph
Your cardio-respiratory partner

Vitalograph is one of the world-leading manufacturers of medical Spirometers, used in the diagnosis of respiratory disorders, and advanced high-reliability software systems used in clinical drug trials. Based in Ennis, Co. Clare for over forty years, we now wish to recruit a technical support technician to provide the highest quality remote telephone support to our managed clinical studies sites.

Technical Support Professional (Evenings)

Reporting to the Global Support Manager, the successful candidate will join a world class global technical support team and will have the following responsibilities;

  • Provide international technical support services in a timely fashion in relation to the use of Vitalograph systems by clinical trial sites and study monitors
  • Participate in on-call rota as required by business needs
  • Liaise with and keep informed project management and other support providers in line with Vitalograph procedures
  • Take ownership of the resolution of individual issues
  • Prioritise issues and use the appropriate communication method as defined in each study to respond and close these issues
  • Be available in agreement with the clinical project manager/project director to visit a study site to resolve an ongoing issue
  • Provide support for all countries. Where there are language difficulties in understanding telephone callers, a third party interpretation service will be available
  • Provide regular reports on all calls and actions in accordance with Vitalograph procedures
  • Become competent in the systems being used for each study contracted


Training will be provided in, but would not be limited to, the following:

  • IT systems and Software Training
  • Vitalograph Product Training
  • 3rd Party Product Training
  • Technical Support software systems
  • Technical Support procedures
  • Clinical Trials Manage Services, trial specific systems and software customisations

Minimum Requirements:

  • An excellent telephone manner, with the ability to remain calm and reassuring under pressure
  • A minimum of 3 years relevant experience
  • A 3rd level qualification in a relevant field
  • Experience supporting windows based applications in a corporate network environment
  • Practical knowledge of generic PC's, PC interfaces, LAN/WAN technologies and MS Windows 7 OS
  • Excellent problem solving skills
  • A high attention to detail, especially when recording and reporting information
  • A good team player with a strong work ethic
  • Displays a sense of urgency with a proactive and innovative attitude
  • Excellent all-round communication, presentation and interpersonal skills

Hours:

  • Monday to Thursday 3.45 pm to 12.15 am
  • Friday 3.45 pm to 11.05 pm

If you are interested in the above position please email a brief cover letter and CV to careers@vitalograph.ie

For more information on Vitalograph Ireland Ltd. please visit www.vitalograph.ie

Careers at Principle